PRIVACY POLICY
Last Updated: [March 1, 2025]

1. Introduction
Rosito Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (rositoservices.com) or request our home repair services (electrical, plumbing, carpentry). By accessing our services, you agree to the terms of this policy.

2. Information We Collect
We collect the following types of information:

• Personal Information:

  • Name, address, email, and phone number (required for service requests).

  • Property details (e.g., type of home, age of electrical systems).

  • Payment information (processed securely via Stripe/PayPal; we do not store full credit card details).

• Technical Data:

  • IP address, browser type, device information, and cookies (via Google Analytics).

  • Pages visited, session duration, and interactions with our website.

• Service-Specific Data:

  • Descriptions of repair issues (e.g., “burning smell from outlet”).

  • Photos or videos shared for diagnostic purposes.

3. How We Use Your Information

• To schedule and dispatch technicians for repairs.

• To communicate service updates, confirmations, or emergency alerts via SMS/email.

• To process payments and issue invoices.

• To improve our website and services (e.g., analyzing user behavior).

• To comply with legal obligations (e.g., tax reporting).

4. Sharing Your Information
We may share data with:

• Service Providers: Third-party technicians (background-checked) for on-site repairs.

• Payment Processors: Stripe/PayPal for secure transactions.

• Legal Authorities: If required by law (e.g., court orders, safety investigations).

5. Your Rights

• Access/Correction: Request a copy of your data or update inaccuracies.

• Deletion: Ask us to delete non-essential data (excluding legal/tax records).

• Opt-Out: Unsubscribe from marketing emails (use link in footer).

• CCPA/CPRA (California): Residents may request disclosure of data categories sold/shared in the last 12 months.

• GDPR (EU): Contact our Data Protection Officer at contact@rositoservices.com

6. Data Security

• SSL encryption for all website interactions.

• Two-factor authentication (2FA) for technician accounts.

• Regular security audits of third-party vendors.

7. Data Retention
We retain personal data for:

• Service records: 7 years (for warranty/legal purposes).

• Payment information: Until transaction completion (processed by third parties).

• Marketing data: Until you opt out.

8. Children’s Privacy
Our services are not directed to minors under 16. We do not knowingly collect their data.

9. Changes to This Policy
Updates will be posted here with a new “Last Updated” date. Continued use constitutes acceptance.

Contact Us:
Email: contact@rositoservices.com
Address: Los Angeles, CA 90011
Phone: (323) 331-1096